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Top 11 Things You Did Not Know about SAP RMA Returns [eBook]

Top 11 Things You Did Not Know about SAP RMA Returns [eBook]

Smiling warehouse workers preparing a shipment in a large warehouse

What you ought to know about SAP RMA Returns using Detering's Receiving Workbench (RWB)

Why does the RWB Receiving Workbench exist?

Smiling warehouse workers preparing a shipment in a large warehouse

 

First, let us offer a brief definition of what it is.

The RMA is the Return Material Authorization process, many times used as an acronym for "returns" in general. In SAP ERP, the RMA process is solved via Notifications and RMA Return Orders with their follow-on documents, or via the new ARM - Advanced Returns Management transaction.

Most OEMs receive massive numbers of returns daily

need to automate the returns process while increasing the efficiency and decreasing the cost of it.

Existing SAP solution has some white space

The Receiving Workbench is yet a space within the overall RMA solution that has not been developed for which we know is a need. If the Receiving Workbench gap was solved, would help SAP customers tremendously:

  • Support multiple return types
  • Automatic document lookup and creation
  • Ready for SAP Leonardo Blockchain
  • Bar-code scanning support
  • TAT - Turn-around-time calculation and monitoring support
  • Warranty, contract SLA flowdown
  • Pre-baked defaults populated automatically by SAP saving operator time
  • Manage customer delivered additional parts, packaging
  • Scan Customer Documentation linking to receipt
  • Solution for Blind Receipt -- part shows up on doc issue

This and many other functionalities and benefits all make up the Detering Consulting RWB Receiving Workbench. If you would like to get an overview of the solution, press this button

 Download Your  SAP Receiving Workbench  Overview Presentation

About the Author: Soren Detering

Soren is a SAP Senior Solution Architect , Founder and Owner at Detering Consulting, a niche SAP consulting firm focusing on SAP Sales, Service, and Warranty Management Solutions

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