SAP Warranty Claims Management Solution

SAP Warranty Claims Management is an SAP Project Delivery Capability @ Detering Consulting 

Looking for a state-of-the-art warranty solution for your enterprise?

Read up on our recent SAP ACS Warranty project implementation at Blount International: Another Successful Warranty Project Go-Live – Equipment Manufacturing Company

SAP Warranty Claims Management Solution Overview

Warranty Solution Overview (Business)

SAP Warranty Claims Management is an SAP based solution. A successful warranty program solves claims administration challenges, improves customer service, while providing key insight into internal and customer facing KPIs. The SAP warranty solution is fully automated and integrated with Finance and Controlling. The solution actively supports quality management and management reporting, yields savings: see our warranty project calculator. We’d love to show you how to uncover untapped revenue opportunities within your company.


Would you like to get a quick overview of the SAP Warranty Solution Brief? Press this button:


Download SAP Warranty  Solution Brief 


Following we give an overview of how Warranty plays a crucial role in business functions: Warranty Solutions can be fully integrated with the following key business areas:

  • Sales, Marketing, Distribution and Billing

  • Finance and Controlling

  • Service Management

  • Quality Management

  • Vendor Recovery

Best kept secret is,- how to make an SAP project implementation pay for itself?

Contact us to find out, fill in the form on the right or use the chat tool.

Sales, Marketing, Distribution and Billing

Sales is a key component of the RMA process. Send out replacement spares to the client or service center, process RMA returns, correctly attribute cost and revenue to sales areas, business units, profit centers. Create accurate invoices of service activities and spare part management integrated with warranty claims credits, based on one source of the truth, improving billing and cash-flow.

Finance and Controlling

An integrated warranty system provides financial control concurrent with logistic movements. Real-time visibility into cost and revenue is a key driver for many SAP projects. Visibility of warranty accruals per period versus actual expenses enables fine-tuning general ledger accrual postings. Automate warranty provision, accrual processes.

Elevate your confidence in the global financial reportig picture to a new level: general ledger, controlling, profitability analyis, project accounting, automated to a detailed level, most enterprises would like to aspire to. Case in point: intercompany financial postings: intercompany billing seemless and automatic adhering to company code business rules on both sides, reducing accounting errors to zero.

Service Management

Touch points between claims management and

– field service,

– in-house or depot repair

– call center and remote services

require tight integration to the claim management process. Master Data established for product, part, serial numbers, assets, equipment structures, counters, etc., combined define an enterprise-wide warranty policy. That policy can be assigned to materials or individual serial numbers leading to a cleansed master data for the installed base.

Claim and service order cost is partially or fully applicable towards warranty claims accounting, and supplier recovery.

Quality Management

A comprehensive warranty solution is a fully integrated and automated, enhancing product quality awareness and predictive quality issue management, integrated with product engineering. SAP’s warranty solution supports this holistic view, integrating warranty with SAP QM – Quality Management.

Vendor recovery

Often money is left on the table because recovering warranty from suppliers is viewed as too cumbersome. SAP provides strong vendor recovery capability that will allow to claw back some portions of warranty automatically, improving P&L.

In closing, SAP Warranty Management functionality addresses these requirements exceptionally well.

Contact us for a free consultation using the form on the right.

Also, check out the warranty project calculator here


Warranty Solution Integration – SAP

Warranty Claim Processing is a cross-application component that is very well integrated into the SAP overall solution, from master data management (MM, SD, CS, PM) and pricing (SD) through checking warranty records and creating measurement documents (CS) to posting FI documents (FI/CO) and evaluating warranty data through business analytics in SAP BW and BO.

Request Free Consultation