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Though SAP comes with very comprehensive basic warranty claims management capabilities, most clients end up making substantial, expensive, customizations and enhancements to the standard.  That is why SAP has developed the SAP ACS Warranty solution, which typically allows clients to implement advanced warranty claims management processes much quicker than with the standard solution.

In order to implement the SAP ACS Warranty solution, that is a combination of packaged software capabilities and advanced consulting expertise; clients need to use the table below to evaluate their business requirements against the capabilities of both solutions.  This is because each client has very specific business process requirements.  By selecting the correct solution, clients can achieve critical time-to-value, with the least amount of cost and lowest risk levels.

Component / Package SAP Standard Warranty SAP ACS Warranty Solution Business Question
Claim Management Component Harvey-Ball Harvey-Ball SAP Standard is the foundation
FSP – Wty Fast Start Harvey-Ball Harvey-Ball FastStart base component of ACS, enabling ACS functionality. For ACS this is not optional, it is required.
AA – Warranty Workbench Harvey-Ball Harvey-Ball Do you have a need to perform advanced warranty analytics on current and past claim data?

 

Do you organize claim admins in groups?

AB – Automation Rules & Checks Harvey-Ball  Harvey-Ball Are you looking to increase productivity through automated validation?
Do you have adjudicators decision processes documented?
AD – Extended Warranty Checks  Harvey-Ball  Harvey-Ball Do you have a need to perform extended warranty checks? Check multiple warranties, contracts, recalls?
DP / OD- Dealer Portal Harvey-Ball Harvey-Ball Do your dealers or service centers (ASPs) submit claims online integrated with your claims system?
IC – Intercompany Harvey-Ball Harvey-Ball  Is there a need to charge-back warranty cost from one company to another? Do you require multi-currency?
PR – Warranty Pricing Harvey-Ball Harvey-Ball Do you have the need to price claims differently depending on region, theater, sales organization, or other criteria?
RC – Recall Harvey-Ball Harvey-Ball Do you have a need to manage recalls?
SR – Supplier Recovery  Harvey-Ball Harvey-Ball Do you need to recover warranty from vendors or suppliers?
CA – Catalogs Harvey-Ball Harvey-Ball Do you use code catalogs to standardize defect, symptom, root cause codes? ACS provides catalogs
IR – Invoice Request Harvey-Ball Harvey-Ball  For certain countries, such as Poland, Russia, Turkey, or even Indonesia, there are country specific invoice request processes that must be implemented

There are many more decision factors, and about 25 additional ACS packages to review before making a final decision for standard or ACS warranty.