Though SAP comes with very comprehensive basic warranty claims management capabilities, most clients end up making substantial, expensive, customizations and enhancements to the standard. That is why SAP has developed the SAP ACS Warranty solution, which typically allows clients to implement advanced warranty claims management processes much quicker than with the standard solution.
In order to implement the SAP ACS Warranty solution, that is a combination of packaged software capabilities and advanced consulting expertise; clients need to use the table below to evaluate their business requirements against the capabilities of both solutions. This is because each client has very specific business process requirements. By selecting the correct solution, clients can achieve critical time-to-value, with the least amount of cost and lowest risk levels.
|Component / Package||SAP Standard Warranty||SAP ACS Warranty Solution||Business Question|
|Claim Management Component||SAP Standard is the foundation|
|FSP – Wty Fast Start||FastStart base component of ACS, enabling ACS functionality. For ACS this is not optional, it is required.|
|AA – Warranty Workbench||Do you have a need to perform advanced warranty analytics on current and past claim data?
Do you organize claim admins in groups?
|AB – Automation Rules & Checks||Are you looking to increase productivity through automated validation?
Do you have adjudicators decision processes documented?
|AD – Extended Warranty Checks||Do you have a need to perform extended warranty checks? Check multiple warranties, contracts, recalls?|
|DP / OD- Dealer Portal||Do your dealers or service centers (ASPs) submit claims online integrated with your claims system?|
|IC – Intercompany||Is there a need to charge-back warranty cost from one company to another? Do you require multi-currency?|
|PR – Warranty Pricing||Do you have the need to price claims differently depending on region, theater, sales organization, or other criteria?|
|RC – Recall||Do you have a need to manage recalls?|
|SR – Supplier Recovery||Do you need to recover warranty from vendors or suppliers?|
|CA – Catalogs||Do you use code catalogs to standardize defect, symptom, root cause codes? ACS provides catalogs|
|IR – Invoice Request||For certain countries, such as Poland, Russia, Turkey, or even Indonesia, there are country specific invoice request processes that must be implemented|
There are many more decision factors, and about 25 additional ACS packages to review before making a final decision for standard or ACS warranty.