Tell us about yourself a little bit

First we would like to ask you about the volume of claims and whether you already use SAP for your claims management

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Automation and Portal

Many of our customers have not yet implemented an online portal for managing customer claims. The portal and intelligent business rules help automate your claims processing 😊

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Dollars and Sense

Claims are like reverse sales orders: a key component is automatic price determination for your parts, labor, and sublet expenses. Do you already price claims systematically and correctly?
 
Also, do you determine taxes, based on a external tax system for the U.S. and Canada, or based on tax conditions for the ROW? 😊

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Vendor Recovery

Vendor or supplier recovery is where amounts can be recovered from OEM vendors responsible for the issue.
 
Also, do you ask your customers to return parts and hold claims until the parts have been received and inspected? 

For vendor recovery do you need to manage vendor part returns to the vendor to substantiate your supplier recovery claims?

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Intercompany Chargeback

Companies with several legal entities may require claim cost to be charged against a paying company code. For example a selling organization charges product quality cost back against a production company code 

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Attachments

Customers can attach files to their claims, e.g. digital pictures, or a PDF file, etc. 😊

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Thank you for taking our Quiz

To discuss your results use below meeting link to book a meeting with me.