Take The Online SAP Warranty Claims Process Assessment Quiz

Designed by Senior SAP Warranty Claims Process experts, this warranty management self-assessment tool is designed to allow you to quickly assess:

Improve Your Warranty Management Process

With the output from the SAP Warranty Management self-assessment tool, you will have the foundational pieces to developing a continuous process quality improvement program.  It will also provide you with problem solving help especially with today's complex supply chain management issues.

 

Tell us about yourself a little bit

First we would like to ask you about the volume of claims and whether you already use SAP for your claims management
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Automation and Portal

Many of our customers have not yet implemented an online portal for managing customer claims. The portal and intelligent business rules help automate your claims processing 😊
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Dollars and Sense

Claims are like reverse sales orders: a key component is automatic price determination for your parts, labor, and sublet expenses. Do you already price claims systematically and correctly?
 
Also, do you determine taxes, based on a external tax system for the U.S. and Canada, or based on tax conditions for the ROW? 😊
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Vendor Recovery

Vendor or supplier recovery is where amounts can be recovered from OEM vendors responsible for the issue.
 
Also, do you ask your customers to return parts and hold claims until the parts have been received and inspected? 

For vendor recovery do you need to manage vendor part returns to the vendor to substantiate your supplier recovery claims?
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Intercompany Chargeback

Companies with several legal entities may require claim cost to be charged against a paying company code. For example a selling organization charges product quality cost back against a production company code 
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Attachments

Customers can attach files to their claims, e.g. digital pictures, or a PDF file, etc. 😊
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Thank you for taking our Quiz

To discuss your results use below meeting link to book a meeting with me.
 

Step Towards Reducing Customer Complaints

For many industries, such as the automotive industry, who are facing steep headwinds from new entrants in the mobility industry, reducing customer complaints is paramount.  By focusing on your warranty process, your can drastically improve the overall results from your warranty management system. The first step in that process is an to perform the warranty management assessment of where you currently stand.

Upgrade Your Warranty Management Systems Intelligently

Many OEMs have thousands or even millions of warranty claims they are processing annually.  In order to continue normal business operations, while upgrading your overall warranty management process, you need to systematically assess your current situation, diagnose where problems are and prescribe how to improve it.  Then you need to execute on that plan, and using embedded process automation analytics, work to continuously reduce your overall warranty claims cost.