By some measures, up to 10% of warranty costs are fraudulent. Although this seems high, this estimate includes fraud by customers, authorized service providers (ASPs), and dealers. A warranty fraud scheme might have been difficult to detect in the past. Individual auditors would have examined service and parts records and compared them against filed warranty claims. [...]
Why Serial Numbers? [...]
[...]
Do You Know The SAP Product Hierarchy Purpose Were you aware of just how critical it is to design your Product Hierarchy for maximum performance? Do you know if your approach to product hierarchy design will support all of your business requirements? Many companies fail to take into consideration all of the elements of a robust product hierarchy design early enough in their implementation process. [...]
Browsers supported by SAP Fiori: On various projects people have been asking us what type of browsers support Fiori. We researched the question using SAP's product availability matrix and Service.sap.com. [...]
What is a Dealer Portal? In broad terms, a Dealer Portal helps your service partners,- the ASCs - Authorized Service Centers, Dealers, Re-sellers, interact online with your Service and Warranty department. In real time. [...]
I recently attended the SAP ACS Infoday in SAP’s Hamburg offices. Which, by the way, are stunning. They are located adjacent to a lovely park located close to the city's center. The beautiful setting made it difficult to concentrate on the business at-hand, which was to learn about SAP's latest ACS and SCM offerings. [...]
Interactive SAP Warranty Management Project Calculator [...]
And 3 Things You Shouldn’t Do [...]
What you ought to know about SAP RMA Returns using Detering's Receiving Workbench (RWB) [...]
