Consulting

SAP Consulting Services

Detailed Strategic Focus Areas

Sales and Distribution in ECC, S/4Hana, & Focus CRM on prem

  • Indirect, Direct Sales
  • Government Billing – AOPB (Advanced Order Processing and Billing), VBS Alternate Hierarchy:VBS and Alternate Hierarchy Add-on and AOPB: Extended Contract Management / Advanced Order Processing and Billing
  • Resource Related Billing RRB in ECC 6.0
  • E-Commerce/Web Channel, WCEM, CRM/ECC
  • Exchange/Rental Pool
  • Sales Forecasting
  • InterCompany Drop-Ship and Procurement
  • InterCompany invoicing
  • Resource Related Billing In SAP
  • SAP SD Billing
  • SAP OER (Object Event Repository)
  • Adobe Print Forms, Adobe Interactive Forms
  • SD Simplification Role, POWL, NWBC Netweaver Business Client
  • Batch Management Traceability, Batch Tracking, Batch Usage Reporting
  • RFID/AII/OER
  • MRO Invoicing, SD billing request with large number of line items, performance improvements through enhancements
  • CRM Web Channel
  • SAP CRM Billing
  • VBS SAP Development
  • Subscription sales and -management, Revenue Recognition, now in standard ECC 6.0, Digital delivery of subscriptions
  • Sales and Distribution in ECC, S/4Hana, & CRM on prem

WTY – Warranty Management

  • Warranty Claims Management (special focus area)
  • Warranty Management in Logistics (material, equipment, master warranties, T&Cs)
  • Salesforce Warranty Management Integration
  • Warranty CRM
  • Warranty Claim Type
  • Actions, Status matrix
  • Warranty item config
  • and numerous other configuration options, particularly if using the ACS Warranty add-on 

CS/SM – Customer Service

  • Strong Understanding of Service Management Configuration and Business Processes
  • Understanding of a Field Service Business Process
  • Experience in Mobile device interfaces
  • SAP Service Technical Objects
  • Functional Location
  • Equipment
  • Equipment Hierarchy
  • DIP Profile Configuration in SAP
  • Dip Profile In SAP CS
  • FICO integration 
    • Service Costing Configuration
    • Settlement Configuration
    • Understanding of Primary and Secondary Cost Elements
  • User Exits and Routines
  • Warranty
  • Installation Contracts
  • SAP Service orders
  • Direct Sales CRM
  • Sap Service Management Configuration
  • SAP Direct Billing
  • SAP CRM Billing Configuration
  • SAP Resource Related Billing - SAP RRB
  • Notifications
  • SAP POWL Configuration (Personal Object Worklist)
  • Service contracts configuration 
  • IWB – Inspector’s Workbench (IWB) Add-on: Configuration and Repair Management of complex equipment such as aircraft engines, airplane structures, landing gear
  • Service Order and Notification Status Management
  • Spare Part Sales (Part condition, global availability)
  • Rotables Management – Component Maintenance Cockpit
  • Subcontracting of component repair service
  • Equipment and Tool Management
  • SD/CS/SM/PM Archiving Strategy
  • Supplier Managed Inventory
  • System and User Status Management
  • Audit Management (CA-AUD)
  • Customer Service Reporting Strategies
  • KPIs
  • Metrics
  • BW/BI/BO system landscape
  • Integrating SAP S/4Hana with boundary systems like
  • CRM SFDC SalesForce.com
  • ServiceMax
  • ServiceNow

PS – Project Systems

  • Project Systems integration with PM/SM Customer Service,
    linking Service Orders to WBS and Project Network
  • PS Scheduling
  • Project Systems Costing and integration with Resource Related Billing Configuration in SAP
  • New G/L
  • New Project Builder

Onprem Consulting Makes It Possible

As you can see, our strategic focus area covers an essential area for any SAP customer who provides a warranty to their customers.  In today's hypercompetitive world, a solid warranty management process provides a key strategic advantage to your business.  Implemented correctly, the SAP Warranty Management process will help you ensure that you provide outstanding customer service at the lowest cost.

 

Request an Initial FREE Consultation