Consulting
SAP Consulting Services
Detailed Strategic Focus Areas
Sales and Distribution in ECC, S/4Hana, & Focus CRM on prem
- Indirect, Direct Sales
- Government Billing – AOPB (Advanced Order Processing and Billing), VBS Alternate Hierarchy:VBS and Alternate Hierarchy Add-on and AOPB: Extended Contract Management / Advanced Order Processing and Billing
- Resource Related Billing RRB in ECC 6.0
- E-Commerce/Web Channel, WCEM, CRM/ECC
- Exchange/Rental Pool
- Sales Forecasting
- InterCompany Drop-Ship and Procurement
- InterCompany invoicing
- Resource Related Billing In SAP
- SAP SD Billing
- SAP OER (Object Event Repository)
- Adobe Print Forms, Adobe Interactive Forms
- SD Simplification Role, POWL, NWBC Netweaver Business Client
- Batch Management Traceability, Batch Tracking, Batch Usage Reporting
- RFID/AII/OER
- MRO Invoicing, SD billing request with large number of line items, performance improvements through enhancements
- CRM Web Channel
- SAP CRM Billing
- VBS SAP Development
- Subscription sales and -management, Revenue Recognition, now in standard ECC 6.0, Digital delivery of subscriptions
- Sales and Distribution in ECC, S/4Hana, & CRM on prem
WTY – Warranty Management
- Warranty Claims Management (special focus area)
- Warranty Management in Logistics (material, equipment, master warranties, T&Cs)
- Salesforce Warranty Management Integration
- Warranty CRM
- Warranty Claim Type
- Actions, Status matrix
- Warranty item config
- and numerous other configuration options, particularly if using the ACS Warranty add-on
CS/SM – Customer Service
- Strong Understanding of Service Management Configuration and Business Processes
- Understanding of a Field Service Business Process
- Experience in Mobile device interfaces
- SAP Service Technical Objects
- Functional Location
- Equipment
- Equipment Hierarchy
- DIP Profile Configuration in SAP
- Dip Profile In SAP CS
- FICO integration
- Service Costing Configuration
- Settlement Configuration
- Understanding of Primary and Secondary Cost Elements
- User Exits and Routines
- Warranty
- Installation Contracts
- SAP Service orders
- Direct Sales CRM
- Sap Service Management Configuration
- SAP Direct Billing
- SAP CRM Billing Configuration
- SAP Resource Related Billing - SAP RRB
- Notifications
- SAP POWL Configuration (Personal Object Worklist)
- Service contracts configuration
- IWB – Inspector’s Workbench (IWB) Add-on: Configuration and Repair Management of complex equipment such as aircraft engines, airplane structures, landing gear
- Service Order and Notification Status Management
- Spare Part Sales (Part condition, global availability)
- Rotables Management – Component Maintenance Cockpit
- Subcontracting of component repair service
- Equipment and Tool Management
- SD/CS/SM/PM Archiving Strategy
- Supplier Managed Inventory
- System and User Status Management
- Audit Management (CA-AUD)
- Customer Service Reporting Strategies
- KPIs
- Metrics
- BW/BI/BO system landscape
- Integrating SAP S/4Hana with boundary systems like
- CRM SFDC SalesForce.com
- ServiceMax
- ServiceNow
PS – Project Systems
- Project Systems integration with PM/SM Customer Service,
linking Service Orders to WBS and Project Network - PS Scheduling
- Project Systems Costing and integration with Resource Related Billing Configuration in SAP
- New G/L
- New Project Builder
Onprem Consulting Makes It Possible
As you can see, our strategic focus area covers an essential area for any SAP customer who provides a warranty to their customers. In today's hypercompetitive world, a solid warranty management process provides a key strategic advantage to your business. Implemented correctly, the SAP Warranty Management process will help you ensure that you provide outstanding customer service at the lowest cost.
