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SAP Service Contract, Extended Warranty - BWB - Billing Workbench Solution

SAP Service Contract - Billing Workbench Solution

Wickedly Robust End-to-End Service Contract Management Solution
Simplify Performance-Based Billing in SAP ECC and S/4Hana

Looking for a state-of-the-art service contract and extended warranty solution for your enterprise?

See below for the section on who would benefit from our billing solution.  

BWB - Billing Workbench Service Contract Management Solution Overview

Service Contract Management Solution Overview (Business)

Service Contracts (aka Program's) or extended warranties entitle your customers to free services or spare parts over the Service Contract lifetime. COO - Cost Of Operations, “Vendor Sponsored” service administration is also covered in our solution. There are two major Program types:

Performance and Time-based Billing 

Customers pay for Programs either as a performance - or a time-based billing type. Performance based billing invoices the customer monthly, or however often, based on actual aircraft flight hours. Time-based billing plans invoice the Program customer periodically. For example on a monthly, quarterly, or bi-annual basis.  During an annual performance review, credits or debits are given to the customer, depending upon whether the aircraft was flown more flight hours or fewer than anticipated. 

Detering Consulting developed an add-on, the Billing Workbench, custom designed to handle complex Program billing requirements.  The custom workbench allows fast and efficient administration of service contract billing and reporting. 

Our powerful performance and date-based billing solution is based on Standard SAP ECC and S/4Hana. The solution adds value in several ways: 

  • Immediate and accurate billing
    Customers can improve their cash-flow because billing is possible immediately after performance data is recorded in SAP.

    For date-based billing, contracts are billed periodically on: monthly, quarterly, yearly, on the billing date. Special one-time fees are also supported.

    Other billing scenarios are possible, such as: contract initiation fee, marketing discounts, also based on hours, e.g. first 100 hrs are free, as well as an annual contract review of credits and debits due for a customer.
     
  • Billing of Multiple Service Contract Types Concurrently

    Improving cash flow, customer service, and improving revenue. 

  • Seamless Quote to Cash - Salesforce Integration

    Start your revenue processes and define contract key data in Salesforce and see the contract details reflected in SAP. Without re-keying information. 

  • Leverage Proven SAP Integration and SAP ERP Concepts
    Billing is accurate, fully integrated with key business areas in SAP: Leveraging key concepts from materials management, equipment counters, contracts, pricing, FICO, reporting and basis. Field equipment,  "installed base", such as aircraft, engine, APU, avionics is mapped in SAP and receives counter usage updates regularly. Thus, master data is meticulously updated, the integrated transactional flow leads to accuracy and prevents clerical errors. with embedded strong business rules
  • Aircraft, engine, APU, avionics equipment sports an innovative counter concept, that is the basis of performance based contracts, such as power-by-the-hour. 
  • Annual review, true-up, and contract close-out execution across the entire contract population at the anniversary date Support for special billing processes

  • BWB - Billing Workbench

Akin to other workbenches, e.g. IWB and RWB, the BWB is a powerful billing workbench with innovative end-to-end billing and reporting functionality, fully integrated into your SAP ERP system (ECC or S/4Hana). 
Programs screenshot unscharf

User View of a BWB- Billing Workbench Screen

Major features:

  • One-stop shopping - highly functional User Interface
    the BWB workbench provides a platform for all contract and billing administration tasks by the billing specialist.
    Base on SAP's proven SAP GUI the workbench is fast, responsive, provides visibility and workflow navigation for all key documents in SAP:  For example: Program coverage, to be billed hours, manual intervention, automatic billing document creation!

  • SAP Integration
    BWB is an integrated solution with other key areas of your enterprise:
    - OTC spare part sales orders
    - Warranty claims
    - MRO/iMRO
    showing all interrelated data from subsequent documents in one place. 

  • Entitlement check
    The BWB supports an automatic entitlement check for a customer spare part order or service order in SAP. The entitlement check is embedded in the CSR (Customer Service Representative) sales order process. Key coverage options are automatically proposed to the CSR or to the customer when ordering parts online through the customer portal:

    Coverage options include:
    • Spare Parts Warranty
    • Service Bulletin 
    • Aircraft Warranties (multiple)
    • Program 

  • Power-By-The-Hour Type Billing Functionality
    Provides automatic Power-By-The-Hour billing system.   

  • Cost Of Operations (COO) coverage
    Annual reconciliation of COO contracts based on minimum hours pre-established and based on total hours billed to customers for those same equipment records.

  • Automation 
    The trend continues. Automation can only be effective in highly organized and standardized organizations. It allows our customers to productize their service offering. That doesn't mean it is easy. We did it. 
    Eliminating errors and reducing administrative overhead.

  • Annual True-Up 

  • Discover and Propose Special Billing Events
    The system reduces revenue leakage. System watches over the billing activities like a hawk and will propose special additional fees and charges easily forgotten. 

  • Reporting

    Run detailed reports on contract performance, pricing, and the plethora of standard reports in SAP. Dashboard reporting is also available conceptually and is adapted to your existing dash-boarding technology platform. To give stakeholders a clear picture of your day-to-day billing progress, as well as trends, and outlier analysis. 

  • Leveraging the Gold Standard in Billing
    The often praised SAP Standard is the gold standard within our customer and consultant community. However, if you are reading this, you most likely have already arrived at the conclusion, that standing up a complex billing solution in SAP requires substantial effort because of white space in the solution. What is white space? It is simply specialized requirements, that go beyond the standard functionality SAP  currently delivers to the market. Because of our advanced consulting expertise, we saw a need to develop and deliver the BWB - Billing Workbench solution to our customers.

  • The BWB solution requires enhancements, FRICE / RICEF objects, advanced consulting know-how, and ideally, an add-on, or packaged solution that will jump-start your own billing solution and implementation project. Our BWB solution is such an add-on, based on standard SAP fields and standard transactions.

    What does all this mean? It means, the advanced BWB - Billing Workbench solution is a combination of packaged software combined with advanced consulting knowledge, providing SAP customers with supreme value. 

Would you like to get a quick overview of the SAP Programs Service Contract solution?
Press this button:

 

Download Your Free SAP Service Contract Billing Solution Brief 

 

Take the Next Step

Find out how the BWB - Billing Workbench Solution in SAP streamlines operations and provides real-time insights, boosting productivity and helps grow your contracts footprint? Have a look at a brief demo of the SAP Performance Based Billing Solution, let us take care of the rest:

 

SCHEDULE MY SERVICE CONTRACT  DEMO

 

SAP Program Management is an E2E SAP Project Delivery Capability at Detering Consulting 

Who would benefit from our BWB - Billing Workbench solution? 

Following questions help you decide if your enterprise would benefit from a programs/service contracts solution: 

Do you...

  • ...manufacture complex equipment?
  • ...seek to increase revenue opportunities through service contracts?
  • ...offer many different service contract types, such as
    • Extended Warranty for parts and labor
    • Have specialized requirements around Engine/APU, avionics, other type of equipment 
    • 'All-around' coverage programs?  
  • ...capture performance readings from the field,- used in billing? 
  • ...run "power-by-the-hour" type programs? Performance-based billing?
  • ...administer high volume service contracts, invoicing a large number of contracts monthly? 
  • ...work through complex business rules during billing? 
  • ...ship spare parts to your customer or service centers in support of servicing equipment, that are possibly covered by program?
  • ...check entitlement of your customers at the time of ordering new parts or service?
  • ...service your customer's equipment in company owned or Authorized Service Centers (ASC)?  
  • ...already use SAP MRO or SAP iMRO in your service centers or ERP solution? 
  • ...help customers manage costly service events over time? 
    E.g. Engine overhaul cost
  • ...provide services to your customers that in turn need to be reimbursed to your vendors?
  • ...looking for a fully integrated customer support & service, service contracts and billing solution?  

If you answered "yep, we do" to above topics, chances are, your organization will benefit hugely from our Service Contract/BWB - Billing Workbench Solution. Ready to go to the next step? Interested in a system demo? Click this button:

 

SCHEDULE MY SERVICE CONTRACT  DEMO

 

Request Free SAP Programs Demo