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SAP Warranty Dealer Portal Time Stamp Error

I feel compelled to write about SAP's Dealer PortalAs investing significant amount of our time with the WebDynpro-based Dealer Portal solution causes brainstorming. What does the Dealer Portal do?  In layman terms, SAP's Dealer Portal brings SAP Warranty online. Simple.

Dealerships, service centers, anyone we give access to can go online, register product, submit a warranty claim, look up claim status, print out a statement, things like that.

The Dealer Portal is a browser-based warranty claims front-end integrating the SAP ECC or S/4 HANA Warranty system, see my blog on SAP SCN: Warranty Processing via the new Automotive Dealer Portal

Late last year the project team was wrestling with error message "Claim XXX was changed; timestamp old is obsolete". We are excited to report-- we found a simple fix, implemented via a slick enhancement. How elating to find a fix for a showstopper issue like that.

SAP Warranty Dealer Portal

SAP Warranty Dealer Portal


Misc. Rants

Deploying the SAP Dealer Portal from a business and technical perspective makes perfect sense. Comparing interface development cost to standard software cost, that is already built by SAP for that specific purpose. Cost is not the only criteria, investing in a one-time, immediately obsolete effort versus deploying a standard platform that already solved the interface out of the box*)?

There is no free lunch.

Biggest bang for your bucks?

Notwithstanding effort for customizing screens, possibly enhancing specific processes, is still better than spending time in obsolete interface code... Contact us with any questions, love to talk shop!

Until next time --

Yours Truly

*) Mind you certain requirements will need adjustments to the standard interface

PS: Of course, we won't make any statements on license coverage here. External Dealer Portal users require external user licenses.


Soren Detering

My name is Soren. I am the founder of Detering Consulting. I began the company in 2003 because I wanted to provide more value for SAP customers. I knew that many of them were missing out on all the great benefits that could be obtained from the software. Before establishing Detering Consulting, I completed my education by obtaining a Master’s in Computer Science. After that, I worked at SAP in Germany and SAP Labs in North America for 10 years. My extensive background in solution management, project planning and -management, implementation services and leadership includes experience in: Automotive, A&D, High Tech, Medical Equipment, and Manufacturing Industries.
Me and my teams have successfully assisted many customers with their SAP ERP software, completed several full life cycle implementation projects, and carried out over 30 projects in SAP ECC and S/4 Hana. My experience has given me the unique ability to scope out ERP solutions in a very short amount of time. I have a knack for finding untapped money-making opportunities and discovering areas where customers could be saving money. I currently live and work in Palo Alto, CA just 10 minutes away from the SAP office. I dedicate myself to helping our clients with our SAP consulting services. In my spare time, I enjoy sailing, kickboxing, and spending time with my family and our two Taiwanese Mountain dogs.

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