SAP Warranty and Service Contracts Add-On

Transform Warranty & Service Contracts into Profitable, Automated Processes

Cut costs, recover supplier dollars, and deliver exceptional customer satisfaction with Detering Consulting’s SAP A&D Add-On for Warranty and Service Contracts. Our aerospace and defense proven industry solution eliminates manual effort, ensures entitlement accuracy, and maximizes supplier recovery so you can stop leaving money on the table.

The Challenge

Managing warranty and service contracts in SAP is notoriously complex. For most OEMs, operators, and manufacturers, this translates into:

• Manual, spreadsheet-driven billing that results in missed or delayed revenue recognition

• Service entitlements that are inconsistently applied, causing customer disputes and lost trust

• Supplier recovery rates that rarely exceed 20 percent, leaving significant dollars unclaimed

• Complex warranty and service contract checks across aircraft, fleets, engines, APUs, and spare parts referencing equipment performance can lead to a break down in execution

• Plethora of process variants translate to high testing and migration activities that drag down project timelines and increase risk

The reality: most organizations are losing millions every year because warranty, service contract, and recovery processes are fragmented.

It doesn’t have to be this way.

The Solution: Det

The Detering A&D Add-On extends SAP with powerful, preconfigured capabilities that bring order, automation, and financial impact to warranty and service contract management.

• Service Contract Billing: Automate complex contract billing with a rule-based workbench, directly integrated into SAP, ensuring accurate and timely invoicing, time, and performance-based.

• Entitlement Management: Deliver consistent, real-time entitlement checks that improve customer satisfaction and eliminate revenue leakage.

• Supplier Recovery: Boost recovery rates with product support agreement (PSA) rules, claim-to-PO integration, and automated vendor engagement.

• Aircraft Structure Warranty Model: Configure warranty coverage across aircraft, engines, APUs, and spare parts, with dynamic assignment and validation.

• Seamless Integrations: Extend your core SAP system with your MRO service centers, Advanced Part Returns Management (ARM), Finance, and external customer and vendor portal integrations for a single, connected process.

• Business Rules Engine: Enforce compliance and consistency with more than 70 prebuilt validation rules.

Business Outcomes

Organizations that implement the Detering A&D Add-On achieve measurable impact across operations and the bottom line:

• Higher Revenue: Capture every billable contract hour and part through automated billing.

• Improved Recovery: Recover 20–30 percent more warranty dollars from suppliers through automated claim-to-PO processes and PSA logic.

• Faster Projects: Reduce project risk and delays with requirements traceability and 40+ prebuilt warranty test scenarios.

• Stronger Compliance: Guarantee data accuracy and process integrity with 70+ validation checks embedded in your workflows.

• Happier Customers: Provide transparency and fairness with clear entitlement validation, improving loyalty and reducing disputes.

Tools and Methodology

The Add-On is more than functionality—it comes with a proven methodology and accelerators that speed up time to value:

• Requirements Traceability Matrix: Ensure every requirement is linked to design, testing, and delivery, reducing project risk.

• Testing Accelerator: Manage more than 40 warranty migration test scenarios to avoid costly failures during go-live.

• Ideal Warranty State Framework: A practical roadmap that shows your organization how to reach the highest level of warranty efficiency and performance.

Industries and Use Cases

The solution is built for industries where warranty and service contracts define profitability and customer satisfaction:

• Aerospace & Defense: Manage multi-level warranty coverage across aircraft, engines, APUs, and spares.

• Transportation: Automate warranty and service contracts for metro and regional transport authorities.

• Automotive: Streamline supplier recovery processes through SAP Dealer Portals.

• High-Tech and Manufacturing: Capture recurring revenue and reduce leakage with entitlement-driven service billing.

Why Detering Consulting

With more than 25 years of experience in SAP warranty and service solutions, Detering Consulting is trusted by global leaders to deliver results where it matters most.

• Deep domain expertise in SAP Sales, Service, and Warranty Management

• Field-proven Add-On accelerators, refined through real-world projects
  
  

• Record-time project delivery for Aerospace OEMs and other industries such as Transportation Authorities

• API-first design that connects suppliers and customers directly to SAP, optionally choose SAP Fiori Dealer Portal as your portal solution

• Close collaboration with SAP teams in Germany

Proof in Action

Our Add-On is not theory: it’s been implemented by leading OEMs and operators across aerospace, defense, automotive, and manufacturing. Customers such as Textron Aviation, Metro Houston, Raymarine, Oregon Tools, and MAN Buses (RMMV) have modernized their warranty and service contract processes with measurable results.

“With Detering’s Add-On, we automated service contract billing and improve supplier recovery: a direct boost to our bottom line.” 

Ready to Eliminate Warranty Revenue Leakage and Maximize Recovery?

Don’t let outdated processes drain revenue and customer trust. The Detering A&D Add-On for SAP is the fastest way to transform warranty and service contract management into a competitive advantage.

To get your free copy of the SAP A&D Warranty and Service Contracts Add-ON complete the form.