Stop Guessing Coverage: Automate Every Entitlement Decision in SAP 

Eliminate manual lookups, protect margin, and give external and internal customers instant answers across warranty and service contracts, failure-reason or performance-related. 

When a customer calls, submits a claim, orders a spare part, or opens a service ticket, your team has seconds to decide: Is this part or service covered? Under which service contract? Is labor included?

***Request a Live Entitlement Check Demo***

Why Entitlement Checking Is So Hard in Standard SAP

• Multiple overlapping service contracts and multiple warranty rules 
• Usage-based rules (operating hours, km/miles, cycles)
• Component-level coverage differences
• Goodwill and manual override scenarios

What Is the Detering Entitlement Check Solution?

A configurable SAP add-on that evaluates all warranty, recalls (AD/SBs), Technical Campaigns, Vendor Programs, etc. and service contract rules in real time and returns one clear, consistent coverage decision for every entitlement check call.

The Entitlement Check call could originate from a sales order, or a service related notification or work order, or the warranty claim itself.

How Entitlement Check Works

1. Identify the context:
   Equipment, serial number, customer, dates, and performance counter readings.
   
   
2. Evaluate all coverage sources:
   Warranty, service contracts, recalls, vendor programs.
   
   
3. Apply priority rules:
   Define which coverage applies first, we configure it as a Strategy Sequence.
   
   
4. Return coverage decision:
   The coverage decision is called the qualifier, a two character code. Based on the qualifier, parts, labor coverage, billable vs. non-billable will be made known to the caller.
   
   
5. Write check result back to SAP:
   Store the qualifier and the coverage object to the calling application, meaning, the Sales Order, or the Warranty Claim, etc. for downstream processing, and it informs a future audit and reporting. If your entitlement check result is used in the sales order for pricing, basically reducing part and labor price to a $0.00 invoice, the coverage qualifier becomes your requested qualifier for your upcoming claim, so that your analyst can view the origin of the claim's coverage, which is then confirmed (or not) with additional data points in the claim itself.      
   

Key Capabilities

• Automated Entitlement Check in SAP
• Unified warranty + service contract coverage evaluation
• Usage-based and event-based entitlement rules
• Component- and serial-number-level validation
• Interface-ready via RFC/API for dealer portals and mobile apps
• Audit trail, overrides, and entitlement history
• Entitlement check results feed into Warranty Analytics

Implementation Approach

1. QuickScan Assessment:
   Discovery of coverage rules and pain points.
2. Blueprint: – Entitlement logic, strategy sequence configuration, integration points, leverage add-on software in prototype live demonstration in your development system or sandbox.
3. Add-On Deployment – load SAP transports + configuration.
4. Pilot & Testing – test scenarios based on your master data, multiple coverage results.
5. Enablement & Hypercare – support center and dealer training.

Pricing for Entitlement Check

Detering Consulting offers a simple, transparent tiered pricing model aligned with your complexity and contract landscape.

Add annual support (15-20%) and implementation services separately if not bundled. Implementation and optional support services available upon request.

It would be a good idea to start with the Basic tier 1.

Get Started with Entitlement Check for SAP

If your teams rely on manual research and inconsistent interpretations of warranty and contract PDFs, it is time to automate and standardize entitlement decisions directly inside SAP.

Request an Entitlement Check Demo