---
title: Top 11 Things You Did Not Know About SAP RMA Returns [eBook]
description: Discover the top 11 benefits of Detering Consulting's blockchain-ready SAP RMA Returns RWB Receiving Workbench.
---

[Soren's Blog | SAP Warranty and Service Management solutions ](https://www.deteringconsulting.com/blog)

# [Top 11 Things You Did Not Know About SAP RMA Returns [eBook]](https://www.deteringconsulting.com/blog/top-11-things-you-did-not-know-about-sap-rma-returns)

 Written by [Soren Detering](https://www.deteringconsulting.com/blog/author/soren-detering) | Mar 5, 2018 7:25:55 PM

## What You Ought to Know About [SAP RMA Returns](https://www.deteringconsulting.com/sap-serial-number-management-presentation) using Detering's Receiving Workbench (RWB)

### Why does the [RWB Receiving Workbench](https://www.deteringconsulting.com/sap-rwb-receiving-workbench-overview) exist?

 

### First, let us offer a brief definition of what the [RMA](https://www.deteringconsulting.com/blog/fix-serial-number-issues) acronym means.

## SAP RMA Process

The [RMA](https://www.deteringconsulting.com/blog/11-best-ways-to-improve-sap-claims-management-processes) in SAP is the [Return Material Authorization process](https://www.deteringconsulting.com/blog/sap-warranty-processing-dealer-portal), many times used as an acronym for "[returns](https://www.deteringconsulting.com/blog/how-to-master-the-claim-complaint-cause-correction-loop)" in general and is part of the advanced reverse logistics capabilities of SAP.  The RMA process in SAP is solved via Notifications and [RMA Return Orders](https://www.deteringconsulting.com/sap-ecc-warranty-related-tables-related-resources-web-sites) with their follow-on documents, or via the new ARM - SAP Advanced Returns Management in SAP transaction.  This transaction is at least partially supported as a [SAP Fiori based transaction](https://www.deteringconsulting.com/blog/top-11-things-you-did-not-know-you-can-do-with-sap-fiori), with some customization required. 

## Most OEMs Receive Massive Numbers of Returns Daily

That is why they need to [automate the customer returns process](https://www.deteringconsulting.com/blog/how-to-create-an-effective-warranty-fraud-detection-process) in [SAP SD](https://www.deteringconsulting.com/blog/sap-service-contract-billing-tier-pricing-solution) while increasing the efficiency and [decreasing the cost](https://www.deteringconsulting.com/sap-supplier-cost-recovery-overview-revenue-improvement) of it.  The[ return sales order process](https://www.deteringconsulting.com/sap-program-management-software-usage-based-billing) in SAP has to work smoothly and effectively for the reverse logistics process to function properly.   It is also a key factor in achieving high [customer satisfaction ratings](https://www.deteringconsulting.com/blog/how-to-define-and-manage-entitlements-in-sap-service-contracts-better) and improving a business Net Promoter Score or NPS.

## The Existing SAP Solution (in SAP ECC and S/4HANA) Has Some White Space

The [Receiving Workbench](https://www.deteringconsulting.com/sap-rwb-receiving-workbench-overview) represents a space within the overall [RMA solution](https://www.deteringconsulting.com/sap-acs-quick-scan-assessment-service) that has not been developed for which we know there is a need. These functionalities are typically [implemented](https://www.deteringconsulting.com/blog/how-to-calculate-an-sap-acs-warranty-project-payback) by a combination of [SAP ECC](https://www.deteringconsulting.com/sap-ecc-tables-related-resources-web-sites) or [S/4HANA](https://www.deteringconsulting.com/blog/a-comprehensive-guide-to-sap-s/4hana-service-contract-revenue-recognition-using-rar) SD/CS/MM and EWM - extended [warehouse management](https://www.deteringconsulting.com/blog/how-to-perform-a-warranty-entitlement-check). If WM or EWM is not being used, the [SAP IM Inventory Management](https://www.deteringconsulting.com/blog/sap-warranty-analytics) module in combination with [SD](https://www.deteringconsulting.com/blog/your-ultimate-guide-to-sap-s/4hana-service-contract-management), [CS](https://www.deteringconsulting.com/sap-consulting-focus-areas), and MM has to provide the below listed functionality, which does not exist out of the box.

By developing the [Receiving Workbench](https://www.deteringconsulting.com/blog/how-we-solved-the-standalone-supplier-recover-process) and filling the gap in the  RMA in SAP,  our solution helps SAP customers tremendously:

- Provides support for ****multiple return types  
  ****
  
  This turns RWB from “just” an operational tool into a key input for financial recovery and margin protection.
  
   
- **[Automatic](https://www.deteringconsulting.com/blog/daily-warranty-claim-processing-routines) document lookup** and creation
- Ready for [SAP Leonardo](https://www.sap.com/products/leonardo/blockchain.html) **Blockchain**
- [**Bar-code scanning**](https://www.deteringconsulting.com/blog/fix-problems-serial-numbers) support
- **TAT** - Turn-Around-Tme calculation and monitoring support
- **[Warranty,](https://www.deteringconsulting.com/sap-warranty-claims-management) contract** SLA flowdown
- Pre-baked **defaults populated automatically** by SAP saving operator time
- Manage **customer delivered** additional [parts](https://www.deteringconsulting.com/blog/how-to-use-sap-service-parts-planning-for-automotive-parts-replenishment), packaging
- Scan **Customer Documentation** linking to receipt
- Solution for** Blind Receipt** -- [part](https://www.deteringconsulting.com/blog/imro-induction-workbench) shows up on doc issue
- Support for [Service](https://www.deteringconsulting.com/blog/how-to-design-your-product-hierarchy-in-sap) Calls and Field Level Generation and Processing of RMA Request

When these RMA capture and receiving capabilities are paired with structured [warranty and supplier cost recovery consulting](https://www.deteringconsulting.com/cost-recovery-consulting-for-sap-supplier-recovery), the same data that drives efficient returns also supports accurate warranty liability, supplier chargebacks, and cost recovery analytics.

 

This and many other functionalities and [benefits](https://www.deteringconsulting.com/blog/sap-warranty-analytics-benefits) all make up the Detering Consulting RWB Receiving Workbench. If you would like to get an overview of the SAP ERP and RMA RWB solution, press this button

 

[View full post](https://www.deteringconsulting.com/blog/top-11-things-you-did-not-know-about-sap-rma-returns)

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