SAP Solutions

Warranty Claims Management

SAP-Related White Papers, Presentation and Documents

Integrating third party warranty applications with SAP can be challenging. SAP's R/3, ECC and CRM systems provide warranty functionality that, although not well known, is already well integrated with other SAP modules.

The business of Warranty Management creates implementation opportunities for smart ERP Warranty solutions. Warranty groups process claims nationally and internationally. Requirements include high claim volumes, fast processing times, data verification across multiple modules and systems, and designing a flexible claim life-cycle. Manual approval activities occupy warranty administrators instead of only dealing with exceptions. A successful warranty program improves customer service, supports quality management and reporting in support of product improvements and innovations.

Warranty business processes pose complex challenges to standard software solutions such as:

  • Managing Warranty specific master data for installed base products, warranty terms and contracts
  • High level of integration to related functions, e.g. Service Management, Sales and Distribution, Quality, Finance, including the requirement to automatically create claims based on business processes in Service and Repair processing, i.e. the Service Notification and Work Order
  • Repetitive communication back and forth with customers, vendors and other business partners, and internal departments
  • Application of complex business rules during administration and adjudication of claims
  • Automatic claim load via the communication standards such as RosettaNet, SOAP, XML, etc. as well as Portal Interface for claim creation, status tracking and other functions available for customers and partners
  • Technical Documents such as service bulletins and how it relates to warranty claims and pricing
  • Automatic processing of a high volume of claims. The meaning of high volume is different depending on industry however requirements are similar.
  • Wrong claim detection
  • Automatic integration to finance and controlling

SAP Warranty Management functionality helps address these issues successfully and over and above provides the tools to gain visibility into quality and financial aspects of product warranties over time.

The following free Solution Brief helps you gain essential insight into SAP Warranty functionalities:

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