SAP Solutions
Warranty Claims Management
SAP-Related White Papers, Presentation and Documents
Are you looking to improve your existing warranty application?
Talk to us - we have considerable SAP Warranty expertise and are here to help!
The Warranty Domain
There are multiple angles within the warranty domain which makes this such an exciting topic. A successful warranty program improves customer service KPIs, supports quality management and reporting and overall is fully integrated within the following key areas:
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Service Management
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Sales, Marketing, Distribution and Billing
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Quality Management
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Finance and Controlling
Service Management
Touch points with the service function in field service, depot repair, remote services, require tight integration between the service and the claim process. Service order cost (Materials, services and activities, ...) is partially or fully applicable towards warranty claims, or warranty recovery.
Sales, Distribution and Billing
Sales is a key component of the RMA process. Process free-of-charge advanced replacements, correctly attribute cost and revenue to sales areas, business units, profit centers. Accurately invoicing of service activities and spares, materials, based on one source of the truth, billing when it is convenient for you, as opposed to at the end of the month... because of whatever external reasons.
Quality Management
The holy grail in warranty is a fullly integrated, smart, supporting product quality awareness and forward looking suggestions to product development. SAP's warranty solution has direct links to quality notifications and quality code catalogs.
Finance and Controlling
A robust, scalable, warranty system gives control over financial aspects; concurrent with logistic transactions. Therefore it is important to have real-time visibility into cost and revenue. Visbibility into warranty accruals per period versus actual expenses allow to control profitability. In a nutshell controllers want to be in a position to have short and long term financial visibility into key performance indicators (KPI); in the field, or the shop floor, or in the regions. Then project the trend analysis into the future to best position their firm in the marketplace. Drilling down into data series and dash-board reporting capability provides key visibility for optimal decision support. Several reporting tools are available for different reporting needs, supporting daily decision making processes, as well as strategic analysis.
SAP Warranty Management functionality addresses these requirements successfully. Over and above it provides tools to gain visibility into quality and financial aspects of product warranties over time.
The following free solution brief helps you gain essential insight into SAP's Warranty functionalities:
SAP Warranty Management Solution Brief White Paper
SAP Warranty Management Template
Success Stories
We implemented SAP Warranty Management solutions successfully at Rockwell Collins, Siemens Automotive, Samsung Electronics (SEC), and assisted Bombardier and Pratt&Whitney with their warranty project solutions.
Other consulting services include
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Training
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Supporting road map evaluations
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Business value analysis
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Pre-sales and system product demonstrations