SAP Solutions

Warranty Management "Vault"

Further requirements:

Managing warranty specific master data for installed base products, warranty terms and contracts
Master warranties, automatic warranty assignments, updates
High level of integration to related functions, e.g. Service Management, Sales and Distribution (Returns Processing, RMA), Quality, Finance, including the requirement to automatically create claims based on business processes in service and repair processing, i.e. the service notification and work order
Portal Interface for claim submission, status tracking and other functions available for customers and partners, so called "Dealer Portal"
Repetitive communication back and forth with customers, vendors and other business partners, and internal departments
Application of complex business rules during administration and adjudication of claims
Automatic claim load via communication standards such as RosettaNet, SOAP, XML, etc.
Technical documents such as service bulletins and how it relates to warranty claims and pricing
Automatic processing of high claim volume. High volume has a different meaning depending on industry, however requirements are similar
Wrong claim detection
Automatic integration to finance and controlling

Technical Corner -- Collection of tidbits, tips and tricks, useful details

Customer not assigned to Sales Area Partner Role AS

Make sure customer sales area's partner role AS exists and version data corresponds. Careful if changed intermittently.

Business Area Determination

SPRO, Business Area Account Assignment -> Review that plant and division are assigned to Business Area

Partner in Company Code 0001 not created

Even though partner is considered Company Code XXXX:
Review SPRO, SD -> Assignment Sales Organization to Company Code
Plant is assigned to company code. Plant may overrule sales area company code derivation. Make sure correct plant is used on header tab.

Account 800000 requires an assignment to a CO Object

Define Automatic CO Account Assignment Determination. Make sure CoCd/CostElem. has correct cost and profit center.

Tax Jur Codes do not show

Define Automatic CO Account Assignment Determination. Make sure CoCd/CostElem. has correct cost and profit center.