The "RWB - Goods Receipt Workbench " white paper describes the business background, solution architecture and functionality of the RWB. The RWB is meeting the requirements of typical service and repair environments, such as fast data entry, automatic document lookup and processing. Especially high-complexity service as well as high-volume environments benefit substantially from this solution, with an exceptionally rapid ROI: We have seen time-frames of less than 3 months!

The following topics are addressed:

1. Joint goods receipt activities during receipt of service item(s) at dock
2. Typical process issues
3. Integration to standard SAP RMA repair order process
4. Solution to "showing up on dock" inconvenience
5. Automatic follow-on activities (sales order, repair order creation)
6. Integration to other functional areas
7. Integration aspects to Subcontracting