When performing repair and overhaul services on complex products like aircraft engines or semiconductor equipment, the service process for these parts is also becoming a complex task in SAP.

The Inspector's Workbench includes the following functionalities:

• Configuration Management
• Technical Document Management
• Full Integration in overall SAP RMA/Service Process
• Pre-load expected as-received configuration
• Identification of part, serial number, measurement docs
• Induction
• Inspection process via inspection lots
• Creation of component service orders
• Part staging
• Parts and rotables exchange
• assembly
• configuration check
• final out

Today, though all process steps are supported in R/3 through configuration and enhancements, the overall handling of those transactions from within one transaction is not available. This solution, often refered to as 'Repair Workbench' or 'Inspector's Workbench', is available through Detering Consulting.