Products & Services
Receiving Workbench
The "RWB - Goods Receipt Workbench " (see white-paper) is a front end transaction for receiving activities of repair products, such as:
Equipment, materials, documents, serial numbers, customer parts, etc.
Functions include and are not limited to:
- Automatic RMA lookup via several keys
- Turn Around Time (TAT)
- Automatic Service Notification creation
- Automatic master data creation in background if required
- Automatic goods receipt posting (MIGO/MB..)
- Automatic Sales Order creation
- Automatic Service Order creation
- Automatic updates to documents above
- Solution for missing material number issue
- Warranty check, follow-on steps
- Scan Customer Documentation linking to receipt
- Configurable defaults for required fields in SAP saves operator time
- Capture customer delivered materials
Business benefits:
- Ease-of-use for receiving personnel
- Support business rules, ensure compliance
- Minimize potential for errors
- Ultra fast data entry, minimizes time required to complete receipt
- One transaction driving process across SAP Modules
- Automatic document lookup
- Visibility of issues through innovative messaging concept
- Support high volume repair business as well as
- Complex service environment with complex equipment
Goods Receipt Workbench
Any repair facility using SAP for Service and Repairs will benefit substantially from this smart frontend. High-volume and complex service environments benefit especially from this solution, with an exceptionally fast ROI.