The "RWB - Goods Receipt Workbench " (see white-paper) is a front end transaction receiving activities of repair products in SAP, such as :

• Automatic RMA lookup via material, serial number, RMA number, customer number, PO number
• Solution for Turn Around Time (TAT) requirements
• Automatic Service Notification creation
• Equipment creation in background if required
• Automatic goods receipt GR posting
• Automatic Sales Order creation
• Automatic Service Order creation
• Updates of above documents
• Support for missing material number
• Warranty check
• CSR Review
• Scan Customer Documentation linking to receipt
• Configurable default of organizational data for Sales and Repair
• Capture customer delivered materials and serial numbers either as customer stock or returnable packaging material

Business benefits:

• Ease-of-use for receiving personnel
• Support business rules, ensure compliance
• Ultra fast data entry, minimizes time required to complete receipt
• One transaction driving process across SAP Modules SM,IM,SD,QM,TDM
• Automatic document lookup and creation
• Visibility of issues through innovative messaging
  
• Support High Volume Repair Business as well as
• Complex service environment with complex repairs

Pic 1: Goods Receipt Workbench

High-volume and complex service environments benefit substantially from this solution, with an exceptionally fast ROI.

Contact Us for this White-paper